Thomas Mueller

Global Director, Digital, Leadership, Simplification, based in New York

Thomas is often inspired by cycling trips through New York’s Catskill Mountains, where he and his wife spend much of their free time renovating their house and admiring the simple wonders of the constantly changing scenery. The trips are fresh and invigorating—qualities Thomas challenges his teams to embrace in every aspect of their work—from the expanse of robust digital strategies to the intricacies of information architecture to the precision of information design. “Simplicity,” he says, “means making the world more human.”

Since joining Siegel+Gale, Thomas has led engagements with United Airlines Mileage Plus, Du (UAE), American Express, Care Support of America, Nokia, Dollie & Me, LexisNexis and others. Previously, he worked at Martha Stewart Omnimedia, managing all aspects of their customer experience internet initiatives. He was also senior VP creative director at Arnold Worldwide, where his client list included Hershey’s, Royal Caribbean, Fidelity Investments, ESPN Mobile, Amtrak, Spike TV, McDonald’s, GSK and Pfizer.

In 1995 he was hired as one of the first design directors at Razorfish, where he created early exploratory digital work that’s now housed at San Francisco’s Museum of Modern Art. In his nine years with the firm he served a variety of roles—creative director in New York, San Francisco and Los Angeles, VP of User Experience for North America and executive creative director—and developed marketing campaigns and websites for the likes of AOL, Cartier, CBS, Charles Schwab, Disney, eBay, Ford Motor Company, Giorgio Armani, HBO, New York Public Library, Sharp Electronics, Sony and Time Warner.

Before that, he worked with Praxis Design in Los Angeles on projects for the Getty Museum, Los Angeles Contemporary Exhibitions, the American Film Institute and the Art Center College of Design.

Thomas holds a BFA in communications design from Fachhochschule München in Germany, an MFA in media design from the Art Center College of Design and a certificate from the Harvard Business School’s Business Perspectives for Design Leaders program. He has also contributed to publications like the Wall Street Journal and Forrester Research Reports, and his many awards include the New Media Invasion Gold Award, Cannes Silver Cyber Lion, Art Directors Club NY, The One Show, Webby, WebAwards and DesignInteract.

Blogs

January 25th, 2012

Familiarity is the new consistency


The speed of change and innovation among devices and platforms is quickly making brands consider new options in how they present their content and services. Devices (smartphones, tablets, e-readers...

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Events

June 26th, 2012

Forrester's Customer Experience Forum


In this new “age of the customer” focusing on the customer experience matters more than any other strategic initiative. Global strategic branding firm Siegel+Gale sponsors this two-day event, which offers guidance on how to transform your company from the inside out—looking deep into every process and incentive—to deliver a great customer experience. Network with over 900 executives and professionals at the forum, including Siegel+Gale Global Director of Customer Experience Thomas Mueller, and hear from C-level executives from Fortune 1000 companies.


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Siegel+Gale's Digital services

Digital media enables an intimate interaction between your brand and your customers. In our digital practice, we extend your Brand Voice into a unique digital voice, and design fulfilling digital experiences.


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