Group Director, Simplification, Digital, Simplification, based in New York
If you were to ask Maria about her most satisfying project after 25 years in the business of creating effective communications for leading companies, she would tell you that it was coaching her niece on her college application essays. "I didn't write a word for her—but I helped her see how to convey a sense of who she truly is." It's all about delivering the right information—at the right time and in the most effective channel—to meet audience needs and influence their thoughts or actions.
As a Group Director of Simplification at Siegel+Gale, that's what Maria does for our clients: streamlines and simplifies complex communications to enhance customer experience, reinforce the brand and achieve operational efficiencies.
Since Maria's return to Siegel+Gale in 2010 after a six-year hiatus, key clients have included SAP, Aetna, PNC and the IRS. In her first Siegel+Gale tenure from 1988–2003, she worked in our Business Development practice as well as in Simplification, engaged in a variety of capacities on projects for Edward Jones, AIG Private Client Group, Prudential, Caterpillar, Lockheed Martin and Ryder Systems.
Just before coming back to Siegel+Gale, Maria was the practice lead for Functional Communications at Sullivan, where her clients included MetLife, Washington Mutual, Bayer Healthcare, Ameriprise Financial, Charles Schwab and Fidelity. She was at Addison from 2004–2005, where she served as both vice president for business development and as a senior simplification strategist, working with Morgan Stanley, Pfizer, Smith Barney and AllianceBernstein. Maria began her career at the Communications Design Center, a research and consulting practice affiliated with Carnegie Mellon.
Maria holds both an MA in professional writing and a BS in industrial management from Carnegie Mellon University. She is an active member of the National Association of Women in Communications. Her niece is happily ensconced at DePaul University.
Follow Maria on Twitter: @MariaBoos1
Abandoning old practices and habits, organizations that embrace the essence of customer centricity generate the right results. However constructing a smarter, more tactically focused business is no easy feat and crafting an organization that reserves world-class service only for the best customers does not happen overnight. Join Jessica Saperstein, Division Vice President - Strategy & Client Experience of ADP and Maria Boos, Group Director, Simplification Siegel+Gale, to learn how global brand leaders have successfully and systematically created a customer centric business. Click here for the fill agenda.