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Jan 25th, 2010 by Fred Burt

From Russia, without love

Two years ago, investors were falling over themselves to invest in Russian businesses. Russia’s economy was booming, luxury brands were developing super high end products explicitly for the Russian market, and Moscow boasted more millionaires than any other city in the world, barring New York.

How times have changed. All the talk is now of India and China, and Russia’s businesses, as reported in the FT here , choked of capital, are looking to non-Russian markets for funding.

The problem is what one analyst has described as “the Russian risk factor.” While probably not widespread, much of the word on the street in London last year was that Russian businesses were arrogant and secretive, and that it was commonplace for armed guards to be there as much to intimidate investors as to protect the personal security of the oligarch class.

It would be wrong, of course, to label all Russian businesses as crooked, but they will need to work extra hard to overcome the prejudice that has been formed in recent years. For instance, plenty of them still wear the clothing of Soviet-era enterprise, so presenting a fresh face would help. However, beyond that Russian businesses need to demonstrate both transparency in their operations and a clear sense of sustainability, given that many of the businesses looking to list are mining or chemical groups.

Comparing Alrosa to De Beers, for example, shows just how far Russian heavy industrial businesses have to travel. De Beers’ ‘A diamond is forever’ campaign was brilliant, and showed a keen understanding of how influencing perceptions throughout the supply chain can enhance the value of its business. De Beers also understands how much scrutiny its mining activities are under from international investors concerned about the long-term impact of mining on communities in Africa.

On its website, Alrosa’s historic highlights end in the year 2001 and its photo arhive [sic] is empty, both of which hardly bode well for the company.

This is a classic corporate brand issue. Russian businesses need to consider how they need to be seen the marketplace and what their corporate brands need to stand for to make the most of their fundraising initiatives in the coming months.

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Jan 7th, 2010 by Gail Nelson

Siegel on AP Radio: Healthcare reform bill is ‘monument to complexity’

Ross Simpson, AP Radio News Anchor:
A plain language expert says the health care reform bill is a monument to complexity. AP Correspondent Warren Levinson has more:

Warren Levinson, AP Correspondent:
Let’s say the Senate and House come to agreement on the health care reform bill and pass it. Will anyone be able to understand it?

Alan Siegel, Siegel+Gale Chairman:
It’s one of the most unintelligible things I’ve ever seen.

Levinson:
And Alan Siegel, a brand consultant who has spent decades simplifying insurance forms, tax forms, and credit card bills, knows from unintelligible, and says the health bill is like a perfect storm of jargon.

Siegel:
Medical jargons meets legal jargon meets people who are fighting with other trying to put something together at the last minute jargon.

Levinson:
Sure it may pass, Siegel says, but he contends no one really knows what they’re passing.

This interview aired on AP Radio the week of January 3, 2010.

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Dec 16th, 2009 by Rachel Colley

Innovation: the next big thing?

Right now it’s hard to avoid the call for innovation, innovation, innovation.

Across the world business gurus and creative firms are extolling innovation as the answer to a CEO’s prayers for growth during hard times. Type innovation + recession into Google, and you’ll be rewarded with thousands of articles, blogs and tweets encouraging leaders to pile investment into new products, services or business models. The general opinion is that those who invest in innovation will be best primed to succeed as the good times come again. Couple this assumption with the ever growing noise around co-creation and open innovation briefs, and you’d be forgiven for thinking that innovation is the next big thing.

But it’s not really, is it? Companies have always done new things, and they always will. Isn’t innovation in danger of being hyped as the magic pill to justify spend on external advisors in a period of cost-cutting?

We may read a lot about how vital innovation is, but at times the process appears deliberately shrouded in mystique. The debate is not whether innovation is a good strategy, but, instead, how it can be leveraged to offer the best chance of success.

What are the risks as well as the rewards? For every example cited of groundbreaking success there are hundreds of examples of expensive failures: For every Disney during the Great Depression there’s a Go.com (Disney’s failed search portal in case you missed it), for every iPod during the dot-com burst there’s a PalmPilot, for every Ryanair there’s a Silverjet.

I don’t cite these examples to prove that innovation is the wrong path to take, but to emphasise how vital it is for businesses to concentrate on a few simple and impactful ideas which will bring real business impact.

The key to rewarding innovation is not generating hundreds of ideas (actually that’s relatively easy); it’s understanding which ideas will have the greatest impact on your business and be the most worthy of investment. To evaluate the impact of your ideas we suggest assessing their impact against the following five parameters:

1. Brand-building impact: which ideas best fit with your brand positioning? Which ideas build your brand as well as leverage it?

2. Market impact: Which ideas have the greatest competitive stand-out? Which ideas have the most sustainable competitive advantage?

3. Financial impact: Which ideas have the best cost return balance? Which ideas have the greatest market size?

4. Strategic impact: Which ideas best fit your overall strategy? Which ideas best fit our organisational capabilities?

5. Customer impact: Which ideas meet our customers’ needs? Which ideas will have a positive impact at our most critical touch points?

Of course not every idea will excel in all these areas. The point is to get the right balance of impact within your innovation portfolio over time. The purpose of these evaluation areas is not to constrict you when coming up with dazzling ideas, but to give you a solid framework to decide which of your ideas brings your business the most reward and will still be dazzling when faced with the hard commercial reality of the marketplace.

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Apr 3rd, 2009 by Siegel Gale

Trust Me, It’s Time to Fill the Certainty Gap

A recent survey of 1,200 people conducted by strategic brand consulting firm Siegel+Gale shows that trust in financial-services companies has dropped nearly 40 percent in the past year. Nearly two-thirds of those respondents also believe that businesses complicate their processes and communications in an attempt to mask real risks. This is a stunning indictment of the financial establishment. Click here to read the full story

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Mar 17th, 2009 by Siegel Gale

Media Brands - Don’t Presume Anything

I was slack jawed.

About a week ago I sat watching the Duke/UNC Basketball game with my daughter, Shannon. As a Duke fan I became pretty dismayed when the game in the second half started to head South –literally. As the final minutes were unfolding and the Tar Heels began to sprint ahead, the commentator trained his attention on a special guest at the Dean Dome - His Highness, Michael Jordan, was in attendance and rooting Carolina on. This would not have been a big deal, but for what I next heard come out of my daughters mouth – “Daddy, who is Michael Jordan?”

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Mar 16th, 2009 by Alan Siegel

Alan Siegel Weighs in on Stimulus Recovery Logo Design

The ad team experts at USA Today queried leading experts in the corporate identity business to field suggestions on what elements would support a successful logo for the U.S. Economic Recovery Program. Alan Siegel weighs in.

Wings of a nation

“The wing implies freedom and energy, the ability to rise above,” says Siegel. “It is derived from our powerful unifying national symbols, the flag and the bald eagle. The wing is intertwined with the flag, reinforcing both a sense of home and a national vision. The result is an extremely dynamic symbol that speaks to the power of a positive outlook and the ability to see the road ahead.”

Shining city on a hill

“The symbol is inspired, says Siegel, by a 1630 discourse by Gov. John Winthrop of Massachusetts Bay colony. It was a favorite of President Reagan, who quoted it often in his career. He used it last in his 1989 farewell address to the nation: “For we must consider that we shall be as a city upon a hill. The eyes of all people are upon us. So that if we shall deal falsely with our God in this work we have undertaken, and so cause him to withdraw his present help from us, we shall be made a story and a byword throughout the world.”

Click here to read the full story

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Mar 12th, 2009 by Alan Siegel

Think Simplicity: How to Establish a Strong Brand Identity

If you look around your home or office, chances are you’ll see a product that has been influenced by Alan Siegel. The founder of the New York–based strategic branding company Siegel+Gale and author of Alan Siegel on Branding and Clear Communications has established himself as a singular authority on brand management and the power of simple strategic communication. FuelNet chatted with Siegel about the importance of creating a strong corporate brand identity with a clear and persuasive voice.

Click here to read entire article.

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Mar 10th, 2009 by Siegel Gale

Winning with Simplicity: Examining Your Brand Portfolio in Recessionary Times

CMOs have become master jugglers as many have portfolios overflowing with brands created, acquired, and merged over the last decade—product brands, business line brands, and corporate brands. Some brands have a strong presence in the marketplace, but many of these brands lack real equity. In fact, what many organizations perceive as brands are in fact just names. Whether made up of “names” or real brands with strong equity, a portfolio of multiple brands drives complexity and cost—such as the costs for keeping a brand top of mind, continuously refreshing the creative, and protecting your trademark. Also, there is the cost of missed opportunities for unifying the organization around a single brand promise, increasing customer loyalty, cross-selling, or cultivating marketing synergies. In this recessionary climate, CMOs should examine their portfolio to determine if their brands have clear reasons for being. Killing the weak brands may be the right strategic choice. And, streamlining your portfolio down to a few strong brands, or possibly a single master brand, can have compelling benefits—focus, clarity, and efficiency.

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Feb 27th, 2009 by Alan Siegel

Prediction: Facebook Brouhaha Will Have Zero Effect on TOS Language

Advertising Age

Alan Siegel sent out a press release claiming that the recent “uproar among Facebook users [over terms-of-service changes] will lead to a transformation of turgid, impenetrable online contracts into readable documents.” Further, “the days of consumers blindly signing whatever is placed before them are over.”

And I’ve got a house-broken adult male chimp I’d like to sell you. He’s great with kids.

To be honest, I’m 100% on board with Siegel’s aims. The chairman of brand consultancy Siegel & Gale is also the founder of the Plain English and Simplification movement and coauthor of “Writing Contracts in Plain English.” There should be awards given out to folks like Siegel who fight against the complete corporatization of the English language. We should incentivize such people!

Siegel’s absolutely right. Legal contracts are larded with language that is so beyond comprehension that consumers don’t even bother to read them. Know what else is larded with puffed-up “language” that is usually both useless and grammatically incorrect? The advertising and branding industries. Ideas for sequels to “Writing Contracts in Plain English”: “Writing a Memo in Plain English”; “Writing a New-Business Proposal in Plain English”; “Writing a Copy Deck in Plain English”; “Writing Your 25-Page Rebranding Proposal in Plain English.”

Ideate about that for a moment while I concept the rest of this post.

Click here to read entire article

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Feb 5th, 2007 by Irene Etzkorn

Grocery Shopping the Old-fashioned Way—Online.

While my mother was very ill and I was her caretaker, leaving the house to grocery shop was a dilemma until I discovered Stop and Shop’s Peapod home delivery service. Those of you who live in the city probably can’t relate to the rarity of delivery services in the suburbs. Finding a service where I could order online, choose a delivery time and have the items carried into my kitchen was a godsend. Since I’m usually complaining about the complexity of goods and services, I thought I should give praise where it is due.

What impressed me most was the simplicity of the process. I could browse the “aisles” online, select from lists of my past orders or search directly for an item. Although I’m not particularly thrifty, I was also delighted that I could compare price much more easily than in the real store. On store shelves, prices are scattered beneath the items and you have to move along the aisle to compare them. Online, similar items are aligned in rows and columns so that you can quickly scan the unit price and pick out the cheapest. Had I clipped coupons, I could have given them to the driver when he delivered my order and had their value deducted from the total. They also advertised their weekly specials but didn’t do so in an intrusive way.

What’s more, when they delivered the groceries, they seemed to have selected the plumpest, freshest produce and carefully separated items when bagging them so that fastidious people like me didn’t have to worry about the bleach touching the bananas. Peapod is a good example of a service that fills a need and is designed with the customer in mind.

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