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Utility: that’s what we need from utilities

Thursday, January 26th, 2012

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The right path for utilities

Wednesday, November 9th, 2011

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Why utilities should care about branding

Thursday, May 19th, 2011

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Tune-in and turn-on as public utilities reenergize

Tuesday, September 21st, 2010

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Three tips for delivering loyalty-inspiring service

Tuesday, May 28th, 2013

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Seven words you should never say in branding (with apologies to George Carlin)

Thursday, March 14th, 2013

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An efficient utility—can it be?

Tuesday, November 27th, 2012

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Our Monopoly, ourselves

Tuesday, May 8th, 2012

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How tech got simple

Tuesday, December 6th, 2011

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Is Google really anti-social?

Tuesday, January 11th, 2011

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Clarity for competitive advantage: a business opportunity

Saturday, January 2nd, 2010

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