Global Director of Relationship Management Lori Cummings discusses the Siegel+Gale philosophy of project management and the essential elements of successful client relationships.

Creating a culture of respect

Global Director of Relationship Management Lori Cummings discusses the Siegel+Gale philosophy of project management and the essential elements of successful client relationships.


Our approach

“Know your audience.” Everyone says it, but we truly know how to do it. We’ve spent years defining and refining proprietary research methods that get us to the heart and soul of your audiences—their perceptions, motivations and needs. Then we turn our friendly but exceptionally honest eye toward your organization—studying your people, processes and competencies; illuminating the real value of what you do and deliver; and evaluating every touchpoint of your brand experience from the outside-in.

Armed with a deep understanding of your situation, we deconstruct the elements that truly define your organization and the experience it provides, then reconstruct your brand around a framework of Purpose, Promise, Values and Voice. This framework becomes the bedrock for crafting or evolving each and every touchpoint to reinforce your brand, enhance customer experience and deliver against your business metrics.

Our holistic, audience-centered strategies ensure your brand shines through loud and clear—on touchpoints large and small, strategic and functional—throughout the customer journey.

Our goal is to distill the essence of what is important, unique and compelling to you and your audiences. Eliminating all the clutter, we allow your true, simple and meaningful brand experience to emerge with a fresh perspective.

At Siegel+Gale, we value and trust our clients as the dedicated experts you are. Together, we can challenge the status quo and set new standards of excellence.

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