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Customer Experience Management in Telecoms
Learn how telecom providers can move beyond measuring the customer experience to managing it using fact-based metrics, in our panel hosted by Siegel+Gale EMEA President Philip Davies. Our Global Director of Quantitative Research, Rolf M. Wulfsberg, will be discussing how to identify which touch points merit improvement initiatives and the likely return that investment can garner.
Location: Scandic Infra City, Stockholm, Sweden.