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Archive for October, 2008

Oct 31st, 2008 posted by Mindy Sabella

Happy Halloween! The American Express Branded Experience at Siegel+Gale

Ever hear the term, "Live the Brand?" At Siegel+Gale, we not only deliver great service to our clients, we Live Their Brand! Happy Halloween from the American Express Team at Siegel+Gale! Can you identify which team member represents the following elements of the American Express Card?:

  1. The magnetic strip
  2. The centurion
  3. The microtype
  4. The filigree
  5. Identity theft
  6. The logo type
  7. The gingerbread
  8. The blue box
  9. The PVC core
  10. C.F. Frost

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Oct 31st, 2008 posted by Alan Siegel

Alan Siegel Comments on Financial Brands in American Banker’s Brand Value Survey

Who has taken a hit, and who has remained strong?

"The banks have lost a lot of credibility," said Alan Siegel, the chairman of the New York branding firm Siegel & Gale LLC. "The whole financial sector has, but particularly the banks."

The trouble is not just general industry news, he said; as companies are responding to the crisis, some are undermining the customer relationships they once worked so hard to build.

Many people are losing their homes because of inappropriate loans. Credit is getting harder for businesses and individuals to find. Onerous terms on credit cards raise interest rates for missed payments on other bills. Home equity lines of credit are being withdrawn, even for those with excellent credit who never missed a payment.

"The key to branding is: It’s not what you say. It’s what you do,”" Mr. Siegel said.

Go to www.americanbanker.com for the full story in the Tuesday, October 14th issue.

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Oct 28th, 2008 posted by Alan Siegel

Alan Siegel comments in The Man Behind the MLB Logo

The Wall Street Journal: The Man Behind the MLB Logo

Every night when Jerry Dior sits down to watch the baseball playoffs in his Edison, N.J., home, the television reflects his life’s most enduring handiwork.

Jerry Dior

Forty years ago, Mr. Dior worked as a graphic designer at Sandgren & Murtha, a New York City-based marketing company. In 1968, Major League Baseball commissioned the agency to design an original logo. The mark was to serve two purposes: to signify that MLB was placing league-wide merchandizing rights under the auspices of a new umbrella company, and to commemorate the national pastime’s upcoming centennial.

" Baseball was going through a bad period," says Tom Villante, an advertising executive who helped choose the logo. " The NFL was gaining rapidly, and baseball was viewed as my grandfather’s sport. We needed something to give the sport a boost."

Read the complete article

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Oct 27th, 2008 posted by Mindy Sabella

Strategic Branding Firm Siegel+Gale Names Lee Rafkin as Global Director of Simplification

Siegel+Gale, one of the world’s premier strategic branding firms, announced today the appointment of Lee Rafkin as Global Director of Simplification.

"Simplification is the founding philosophy of Siegel+Gale – and a powerful strategic tool in differentiating and transforming brands," says Alan Siegel, Chairman and CEO. "Lee Rafkin has over 20 years of global experience as both a marketer and a brand strategist. He will lead the Simplification practice across all of Siegel+Gale’s disciplines and offices, and will expand the scope of the practice from designing functional communications to optimizing customer experience in all channels."

Prior to joining Siegel+Gale, Mr. Rafkin was Founder & President of Rafkin & Company, a strategic brand consultancy he founded in 2002, and worked with such blue-chip clients as AOL, Discovery Networks, Reuters, The Tribune Company, SPEED Channel, and shopping-center developer Mills Corporation. Previously, he was an Executive Director at FutureBrand, where he led the Latin America region and was the global client executive for AOL International. He has extensive global branding experience working in China, Europe, and Latin America.

"We live in a complex world full of information overload. Brands that simplify their customer experience in all touchpoints are more likely to win in today’s marketplace," says Rafkin. "There is no firm better positioned to deliver simplified customer experiences than Siegel+Gale, the pioneer of Simplification. I’m thrilled to join the team, and I look forward to growing this essential practice area."

Mr. Rafkin began his career in investment banking at Merrill Lynch. In 1991, he moved to the packaged goods industry as a brand manager at Pillsbury and Nabisco. In 1996, he joined Nickelodeon, where he was director of marketing for the consumer products and licensing division. In 1999, he co-founded Savos, Inc., a wireless Internet startup, and served as its chief marketing officer until the company was sold. He joined the global brand consulting firm FutureBrand as Executive Director in 2001, where he helped acquire a branding firm and establish a brand consulting practice in Brazil, and led engagements in China and throughout Latin America. For the past six years, Mr. Rafkin has led his own strategic brand consultancy, where he worked at the senior level with clients in media, entertainment, news and information, health care, financial services, consumer products, and real estate.

Mr. Rafkin graduated from Brown University with a B.A. in International Relations, magna cum laude, and holds an M.B.A. in Marketing from the Kellogg School of Management. He lives with his family in South Orange, N.J.

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Oct 22nd, 2008 posted by Alan Siegel

Strategic Branding Expert Alan Siegel To Speak in Moscow on "Brand Voice Today"

Delivers Keynote Address at HiBrand 2008 International Conference on Branding

"Many global brands project brand voices that are predictable, uninspired, unintelligible, and incoherent," says Alan Siegel, Founder and Chairman of the leading strategic brand consultancy Siegel+Gale. "People pay lip service to brand voice, but it is really getting watered down to strategy decks and pages of over-used words like innovative, collaborative, and integrity that really aren’t driving distinctive and effective brand voices."

Mr. Siegel, who coined the terms brand voice and corporate voice more than 25 years ago, will speak on Brand Voice Today at the HiBrand 2008 International Conference on Branding in Moscow on October 24, 2008. Mr. Siegel’s keynote address will open the HiBrand 2008 program.

HiBrand 2008 is a three-day gathering of 400 global leaders in branding, marketing, design, advertising, and communication from Russia and several European countries. The conference is organized by Identity, the first Russian magazine about branding and commercial design.

"Russia has evolved into a first-rate economic power with rapidly emerging domestic, regional, and global brands," says Mr. Siegel. "Now the country has a community of branding professionals who are looking for the latest trends and insights in branding from around the world."

According to Mr. Siegel, used correctly, "corporate voice" and "brand voice" describe fusing strategy, corporate values, messaging, and identity to communicate a company’s distinctive personality, culture, and value proposition. Mr. Siegel will share his insights into:

  • Understanding Brand Voice and how to build it;
  • Examples of world-class companies with distinctive brand voices and why they are successful;
  • How to continually recalibrate Brand Voice, in this age of dynamic digital media, into Digital Voice.

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Oct 20th, 2008 posted by David Keefe

Brother Can You Spare a Brand?

Why Most of the Media Market Will Weather The Looming Recession – Sort of.

apples

In the face of gloom, doom and justifiable concerns about the health of the global economy, there are some potential bright spots that, while still not fully in the clear of a looming recession, may fare better than others.

To be sure, certain media brands (not all) will likely be the recipients of spending and behavior trends that reinforce the idea that even in economic down-turns consumers still seek out entertainment, in spite of, and sometimes because of, their depressed state. To wit, during the early 1990s trend forecasters, such as Faith Popcorn identified "Cocooning" (http://en.wikipedia.org/wiki/Cocooning) as a trend where consumers, especially during recessionary times, retreat to the comforts and confines of their homes, engage in less socializing and generally insulate themselves from the often harsh realities of the outside world. During this time it was predicted, that people will engage in more electronic commerce, watch more television, rent or download more movies and play more video games.

Today, Cocooning looks to have reemerged on the world stage, aided clearly by the global economic downturn, but also pervasive trends such as the ability of people to work from home, the ubiquity of communications devices that provide 24/7 access, and the demographic reality of an aging Boomer population.

So what does Cocooning imply for media brands? Well, most believe that all brands are going to take a hit over the next 18 months, but some will prosper better than others. Of late, cable programmers such as, SCI-FI (http://www.scifi.com), have posted their best ratings and strongest advertising results EVER. Here, it is reasonable to believe that Cocooning is at work, manifesting itself in viewers desire to transport themselves to an alternative, fictional place, well away from their 401K statement. In this spirit, it is logical that other cable nets such as Discovery, ESPN, National Geographic, Animal Planet and Food Network, will likely benefit from the same phenomena –it makes sense.

Also likely to at least hold their ground during this tempest are cable operators such as Comcast, Time Warner Cable and Cablevision who, having been so successful in bundling their brands into the everyday lives of consumers, now find themselves with very strong and projectable cash flows driven by large, diversified armies of triple-play (Digital TV, Digital Phone and High-Speed Internet) subscribers. However, it is worth noting that all is not rosy for cable operators who, pitted against telcos, face a very competitive environment for the hearts, minds and wallets of consumers (http://money.cnn.com/2008/05/08/technology/cablecompetition.fortune/index.htm). Still, while some consumers will definitely pare back their premium services, today’s cable offering has become consumers’ essential lifeline to the "rest of the world" – the conduit for all home communications. Absent the full deterioration of our economy, which we seem to have avoided, Cocooning 2.0 would indicate that massive churn and defection among cable subs is not a likely reality.

But as some will survive, albeit with challenges, some sectors will not fare as well. Box office sales, for example, are likely to be depressed for the foreseeable future, as an excess of average movies, many financed by hedge funds, (http://articles.latimes.com/2008/feb/16/business/fi-hedge16), begin to flood the theatres at a time when people have much cheaper, and arguably better quality entertainment options at home, as evidenced above. Finally, the jury is still out on how major broadcasters such as NBC, ABC, CBS and Fox will adapt as they see their advertising revenues fall in favor of more targeted media, while at the same time theoretically benefitting from improved ratings, due to viewers opting for "free", ad-supported content versus pay-per view, Netflix and other on-demand pay services.

As a final axiomatic thought there is this: Strong Brands Tend to Survive Bad Times. And as the media industry navigates itself through this economic headwind, marketers must invest in brand building activities that underscore the brand’s necessity to the lives of ’shaken consumers’ closer to home, while also harnessing the brand’s core points of differentiation to the exclusion of competitors.

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Oct 19th, 2008 posted by Howard Belk

A Brand New World, USP Age, India

One of the world’s most aggressive growth economies, Indian corporations are navigating a whole new frontier: How do they build their brands to successfully extend their reach, capture market share and compete head on with the world’s most well-known companies. Co-President and Chief Creative Officer, Howard Belk on India’s Brand New World.

"As Indian companies begin to make their global foray, there are lessons to be learnt on re-branding their existing brands to suit the new conditions.

India’s family controlled conglomerates are facing a brand conundrum: How can they transform brands that are weighted with history and meaning in one market and re-launch them onto the global stage? Given the rapid pace of growth, diversification, acquisition, and investment – and the decision by many companies to go public – Indian businesses are in the midst of a critical decision point about their brands. A customer base that is ever more diverse globally and sophisticated domestically has challenged companies to rethink brand strategy and how it is communicated both, at home and around the world."

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Oct 19th, 2008 posted by Fred Burt

Wellness Branding, USP Age, India

India has always been known for its holistic approach to health and well-being. From Ayurvedic medicine, yoga and organic foods, India is finding there is a larger untapped global market for wellness brands than ever before. Fred Burt, Managing Director of Siegel+Gale London comments on Wellness Branding both in and outside of India and how Indian companies can position themselves for global growth.

"It’s a holisitc approach to balancing the mind, body and spirit. The Mind — mental balance, clarity of thought, ability to sustain concentration and focus; the Body — preventative actions, particularly in terms of what we eat and physical exercise, to keep the body in as good a form as possible: and, the Spirit — the desire to ‘feel’ better and more at one, connected with the world around you. For some, this has a religious purpose while, for others, it is simply a sense of well–being that transcends the mental and the physical. None of these components of wellness are to do with getting healthy, to fixing a health-related problem. So, I think there is an element of wellness that requires health to be in place. Without health, the consumer doesn’t really have the inclination to worry about wellness."

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Oct 16th, 2008 posted by Fred Burt

In The Name of Progress, Marketing Week, London

Pizza or pasta? Seems as though Pizza Hut is rebranding itself in the UK market as Pasta Hut? Quick fix to a broader issue? Fred Burt from our London office comments on this story in Marketing Week UK.

"Many believe that Pizza Hut needs to change consumer perception rather than rebrand. Fred Burt, managing director of branding agency Siegel+Gale, says the move “risks squandering years of brand equity”. “This feels like a strategy-by-focus-group. Research should inform the brand strategy, not lead it.”

He adds: “The brand issue with Pizza Hut is not its name but its relevance. The product offer has changed but the experience is much as it has been for 20 years. That’s where the chain should spend its money.”"

Read the entire article

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Oct 13th, 2008 posted by Alan Siegel

Consumers: In local banks we trust, Advertising Age

Banks get bigger while some of the world’s most prestigious financial services brands RIP. What are the repercussions for both retail and commercial customers? Will they ever trust again? Alan Siegel comments on how brands that survive the global financial meltdown should best interact with their customers.

Go to www.adage.com to read the full story in the October 13th issue.

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Oct 13th, 2008 posted by Alan Siegel

As Goes the Stock Market, so goes McCain, Advertising Age

McCain’s attack ads are having the opposite effect of a winning strategy. Since the birth of the presidential primaries earlier this year, Alan Siegel has watched the changing nature of each candidate’s brand equity and its subsequent effect on the polls. As the final weeks of this historic race come to a close, he finds McCain off brand and off message, having lost his voice on issues critically important to the American public.

Go to www.adage.com to read the full story in the October 13th issue.

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Oct 10th, 2008 posted by Alan Siegel

McCain Goes Off-Brand, Says Branding Expert Alan Siegel

The Straight Talk Express is on the Wrong Track to the Oval Office

"In observing the behavior of the presidential candidates the past few weeks, it has become increasingly clear that Senator John McCain has lost momentum and vote support by going off-brand," says Alan Siegel, Founder and CEO of leading brand strategy firm Siegel+Gale. "Meanwhile, Senator Barack Obama continues to stay on message, maintaining his equilibrium in the face of personal attacks and projecting the stature of a thoughtful leader."

Mr. Siegel pioneered the concept of "Corporate Voice" more than 25 years ago. Since then, he has been helping the world’s leading corporations and organizations develop powerfully positioned, effective communications to their many audiences.

"Senator McCain built his reputation around the theme of the ‘Straight Talk Express,’ a refreshingly irreverent style, saying what he believed and unafraid to take on the establishment, or even the Republican Party. He espoused loftier goals — patriotism, bipartisan programs, championing the underdog — and did not get involved in seamy politics.

"That’s apparently all over. Recently he displayed a sense of desperation — reminiscent of the last stages of Senator Hillary Clinton, when she was searching for a message to counteract Senator Obama’s highly successful change campaign — by running to Washington to allegedly contribute to solving the sub-prime mortgage crisis.

"He has been dismissive and disrespectful of Senator Obama (’that one’ and ‘he’), while espousing that he is a worthy opponent. His campaign has turned sordid with an array of personal attacks on Obama.

"Moving away from his successful, straight-talk persona at a time when the American people are desperate for insights and clarification in a world that has turned upside down is unfortunate.

"He has done himself and the American voter a disservice by losing his invaluable brand voice and dragging the campaign into the gutter."

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Oct 6th, 2008 posted by Mindy Sabella

Strategic Branding Firm Siegel+Gale Names Matthias Mencke as Creative Director of Los Angeles Office

NEW YORK, NY—October 6, 2008—Siegel+Gale, one of the world’s premier strategic branding firms, announced today the appointment of Matthias Mencke as Creative Director of its Los Angeles office.

As a former design director for Interbrand in New York and as an independent communications designer and branding consultant based in Los Angeles, Mr. Mencke has directed major design initiatives for such clients as eBay Marketplace, Outdoor Life Network (now Versus), British Telecom, and Deloitte Consulting.

"Matthias Mencke brings a European design sensibility and a wealth of experience bridging the gap between strategy and design when helping large global organizations develop and implement comprehensive branding programs. These programs not only extend across all touch points, including Web and motion graphics, but also create seamless customer experiences that are always ‘on brand’," says Alan Siegel, Chairman and CEO of Siegel+Gale. "Matthias will work with Los Angeles Managing Director Jason Cieslak to expand our creative team and help fuel the growth of Siegel+Gale on the West Coast."

(more…)

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Oct 3rd, 2008 posted by Alan Siegel

"Political Theater, Not Debate" Says Branding Expert Alan Siegel

NEW YORK, NY, October 3, 2008—"Last night was political theater, not a real debate," says Alan Siegel, Founder and CEO of leading brand strategy firm Siegel+Gale . "The American people are yearning to hear the authentic, credible voices of the candidates in these debates — not prepackaged ‘message points,’ winks, or posturing."

Mr. Siegel pioneered the concept of "Corporate Voice" over 25 years ago. Since then, he has been helping the world’s leading corporations and organizations develop powerfully positioned, clear, consistent, and resonant communications to their many audiences.

Following is Mr. Siegel’s assessment of the "Voices" of the candidates in last night’s debates:

Joe Biden’s "Voice"
"Biden’s voice was clear (although he was hoarse), confident, credible, genuine, passionate, responsive and respectful, commanding and vice presidential."

Sarah Palin’s "Voice"
"Palin’s voice was perky and enthusiastic, friendly, down-home, programmed, colloquial, ditzy, predictable, and at times modestly contentious."

Overall Observations
"The moderator contributed to the lack of debate by allowing Palin to insert her own programmed responses instead of answering the questions.

"Palin’s repeated name dropping — trying to prove that she could pronounce difficult names — was annoying.

"Inserting her meeting with Kissinger into the conversation was laughable.

"During a time of such national crisis, the American people deserve more."

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Oct 3rd, 2008 posted by Thomas Mueller

Did Financial Services Institutions Forget They Had Websites?

The unfolding banking crisis over the last couple of weeks, examined from a brand and communications perspective, offers insights into how companies are using, misusing, underutilizing, or just plain wasting media touchpoints and opportunities to communicate in these crucial days.

Unfolding our newspapers, we see full-page, half-page, and quarter-page ads from such firms as JP Morgan Chase, Bank of America, Merrill Lynch, Washington Mutual, and Charles Schwab in national as well as regional papers, in other words, a sea of mostly generic messages. The messaging ranges from "Don’t worry, it’ll all be ok," to, "Welcome. We’re glad to have you," to inexplicable and inappropriate business as usual advertisements, touting great rates, or no-fee checking, as if the banking crisis isn’t happening on the same or opposite page!

There are exceptions, of course, such as Charles Schwab, who opted for an "Open Letter to America’s Investors," a more empathetic and educational approach delivered in a deliberate, recognizable, reassuring way, playing to the strength of the chosen communications channel. Schwab’s cross-channel approach delivers the "Open letter to America’s investors" as a full-page newspaper ad, while devoting valuable front-page sections of Schwab’s marketing, corporate, and transactional websites to more in-depth analysis of the financial markets, and Schwab’s own financial soundness. These sections receive constant updates during the turmoil, using a variety of formats, including a "Q&A" with the company’s Chief Investment Strategist.

Schwab is doing a laudable job, showing empathy for consumers, acknowledging that these are confusing times, and offering practical as well as understandable information. But, in terms of exploiting their websites and using this once-in-80-years situation to respond with new web tools and platforms, even they have missed an opportunity.

Corporate blogs tend to be dull and lack for readership at the best of times. At the worst of times, such as the current situation may turn out to be, the companies that are proactive and forthcoming in their communication efforts have a chance to break away from the competition, winning a spot in the consumers’ minds and hearts, and prepositioning their companies for growth in the next cycle. Hence, the agility and sense of "real-time" blogging is tailor-made to recognize confusion and address concern, if not to alleviate it completely.

(more…)

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