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Archive for the ‘identity’ Category

Aug 11th, 2008 by Fred Burt

An Issue of National Identity

The issue of national identity cropped up again last week at S+G…..which got me thinking about nation brands.

Europe is a patchwork quilt of different cultures, with difference actually being part of the attraction of individual nations, part of their identity. But cultural friction is rife within many individual countries in Europe, even within the United Kingdom. A leading journalist wrote in the The Times recently:

"Across Europe the shift of sovereign power from nations to Brussels has been matched by a move below the national tier towards regions and localities."

Read the Times Online article.

We are European, but our sentiments towards Europe differ dramatically from country to country. And even at a national level, as the article discusses, a sense of unified identity is often compromised.

Despite the fact that regional or national identity is often hard to hold together, but every country has moments when its people feel proud to be XXXXian (or XXXish….or XXXXese).

Putting armed conflict aside (as the tragic events in South Ossetia illustrate only too well) one of the few occasions that national or regional identity coalesces into something powerful is around sporting events. But these can be limited. The Ryder Cup is the only big Team Europe event that captures the public interest in the UK; and on a regional level, even as a "Brit", I find myself supporting England more often than Great Britain.

This itself brings up the interesting issue of competition. Do we need a competing identity to reject in order to throw our own sense of identity into relief? Does an anti-French sentiment make a Brit feel more British? Do the Scots feel more Scottish when beating England on the rugby field? Do we feel a rare moment of European unity only in the context of a Ryder Cup putt?

And what about this week’s Olympics? I watched both the Chinese women’s archery and women’s rowing teams in action over the weekend. They were impressive and I couldn’t help thinking about whether there was something innate in Chinese people that made them concentrate better, hold a steadier hand, push harder through the pain barrier. And, of course, I had to think about why the British teams had not performed as well, particularly in sports we normally dominate. Are we psychologically fragile? Lazy? Not as driven? A nation in decline, even?

Competition seems to be tightly bound up with national identity, whether directly on the sports field or whether shaping, for example, significant B2B decisions regarding investment, outsourcing and overseas development in general.

And it’s not just about people. Products that can play a key role in shaping national identity. France, Spain, Italy are all strongly associated with distinct and delicious local food and drink…all of which drive an economically advantageous consumer behaviour - tourism. But also think of Egyptian cotton, Sri Lankan tea, cut flowers from Holland. These ‘hero products’ really do drive the perception of a country and can be used to great effect. Think of coffee and Colombia, or cigars from Cuba, which have been both genuinely competitive products on the global market place and have also shaped international perception of the country in question. I’m not sure I’m ready to go to Bogota for the perfect cup of coffee yet, but it’s clearly not all about the drugs trade. And that may be enough to get an adventurous traveler to consider Colombia as ‘safe enough’.

This is a complex topic – and one we certainly intend to look into in more depth. Stay tuned…..

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Jun 24th, 2008 by Siegel Gale

Islamic bank trades on Siegel+Gale work

Siegel+Gale’s international practice areas continue to grow aggressively. The UK office recently launched some exceptional identity work for clients in both Europe and the Middle East. One most recent credential is the identity development for the spin-off of the trade finance arm for The Islamic Development Bank. Designed by the UK office of Siegel+Gale, the visual identity is about bringing countries together while referencing elements of islamic heritage, working across multiple countries.
Design Week Magazine in the UK covered the story in their June 19th edition.

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Apr 6th, 2007 by Siegel Gale

Down with individuals (Not!)

A recent, front page article in The New York Times about French identity reported that the French Conservative candidate for president, Nicolas Sarkozy, wants to establish a new arm of the government – a ministry of "immigration and national identity." At the same time, the Socialist candidate, Segolene Royal, wants every French citizen to memorize "La Marseillaise" and keep a French flag in their cupboard, which they must display on Bastille Day. Seems that French politicians are concerned with preserving what it means to be French, no matter what, no matter how.

It doesn’t matter that French citizens don’t entirely agree: many feel their rights as individuals are being ignored and that who they are goes beyond memorizing the nation’s anthem; even beyond their Frenchness. Forcing people to "be French" is what seems to matter – which brings me to my point as it pertains to companies.

The Identity Code, Cable CN8 Boston, April 2006 (cable TV)

Since the book, Corporate Cultures, was written in the mid-80’s, companies have bent over backwards to formalize a distinct culture. Based on a set of shared values, employees have been asked, if not cajoled, to join the organizational team by behaving in ways that reflect those values. If you fit, you’re in; if not, you’re out. Figuratively speaking, if you sing the company song and carry its flag, you’re OK.

Corporate culture is helpful, up to a point. It establishes typically "good" values, which set important standards for how people should act. But sometimes, those standards are met at the expense of one’s individuality, which is where one’s defining talents, drive and passions – your identity – lies. As I write in The Identity Code, identity is the most powerful human force on earth. It isn’t something to be squashed; it is something to celebrate.

Taken too far, then, culture becomes insidious. It undermines the humanity that defines the person. (Quite a contradiction for organizations that assert that ‘people are our most important asset!’) I’m not suggesting a movement to kill corporate cultures. I am proposing that it is time – beyond time – for companies to make a conscious effort to understand and invest in the individual inside the employee. Managers need to develop and deploy concrete ways to celebrate the identity of the Joe’s, Sarah’s, Sally’s and Bill’s, while still maintaining a shared culture.

The benefits are many: For employees, hard evidence that they really are valued for who they are, not just what they do. For the company, recruitment, retention and reputation advantages that translate into enormous cost savings and, overall, a more powerful brand.

Bottom line: Making someone sing the company song is only productive, if the company is prepared to sing theirs in return.

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