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Jan 25th, 2010 by Richard Pasqua

Yes, there’s an App for that, but is it right for the brand?

I’ve been diving deeper into mobile design and mobile brand strategy for clients and recently published my first iPhone app. I learned a lot about the mobile industry along the way—the technologies involved, new design standards, and now, mobile marketing. One thing has become very evident—and perhaps it doesn’t take a digital brand specialist to see it—most brands are making the same mistakes with apps that we all made with early websites.

We all rush to add a new platform without understanding how it works and what it means to our brands. As in the early ‘90s when every company raced to build a website because everyone else did, companies now race to publish mobile applications. And the same problems the industry had back then persist today with mobile.

Back in the ‘90s most websites weren’t websites as we know them today but more like brochures full of corporate information. Websites have come a long way since then, and now many of them are sophisticated web applications that have become branded software products unto themselves. Companies have learned to leverage their brands online in more intelligent ways.

Now we’re facing the same challenge with mobile.

Companies need to understand how mobile will best benefit their brand and what kind of technologies to invest in. Right now the most excitement is around apps, and with over 10k iPhone apps submitted to iTunes every day and over 3 billion (yes billion with a “B”) paid and free apps downloaded so far, it’s clear that building apps is a big, serious business.

According to Pinch Media, however, most mobile app usage drops off to nothing within one month, and many apps get deleted altogether. Mobile desktop space is prime real estate and with the right approach, a well crafted mobile app can function as a small part of a brand that becomes an integral part of a person’s daily life. But it has to stay on the users’ desktop to get the job done and to stay on the desktop; it’s got to be well planned.

Mobile devices have become the “Swiss Army Knives of the digital generation.” They go with us everywhere, they remind us of what we need to do, they get us where we need to go (most of the time), connect us to friends and family, and supply us with endless amounts of entertainment. Branded apps that figure out ways to add similar functionality—a bite-sized, anytime, anywhere extension of the desktop experience—have a good chance of staking a claim on a user’s personal real estate (i.e., their mobile desktop).

Brands like Wired Product Reviews and NPR News are both great examples. Their mobile apps offer rich media content broken out into manageable pieces for different mobile devices. Essentially they’ve made their brand and content modular by repackaging it into discrete mobile apps. Tracking how mobile users consume media allows them to effectively port content out to this new platform and create an ongoing relationship through it. They’ve learned that tiny pieces of personal real estate can become a daily point of contact between brand and user.

Applications like Oakley Surf Report and REI Ski Report apps may not be used every day (unless you’re very lucky), but they’ve become a trusted source of information for iPhone users gearing up for outdoor adventures. These apps are great examples of how physical products/brands extend themselves in the mobile world. They may not be on the first or even the second page of a user’s desktop, but they still have a secure spot.

Of course, apps can also deliver clever, emotional brand connections that are meant to be fleeting or tied to a seasonal campaign or launch. In the world of luxury brands, some excellent examples come to mind. Bell&Ross has an iPhone app that allows users to try on their watches (virtually). Customers can select a watch from several models and colors, then hold their iPhone to their wrist, and check out the watch face details and the sweeping movement of the second hand. They might be done with the app once they’re done shopping for a new watch, but there’s no arguing the impact this app has on the Bell&Ross customer.

Mercedes Benz offers an iPhone app that creates the experience of the new C63 AMG. Users can watch videos, check out detailed specs, and peruse the AMG sound library where they can hear the cars, ignitions, engine revs and even a high-speed drive-by. And, once they’ve finished shopping, they’re likely done with the app but in that brief window of time, they’re probably opening it up several times a day as they think about their purchase decision.

Realistically, an app with a brief life span but high rate of daily usage is just as impactful as one that stays on the desktop and gets used once or twice a week—maybe even more.

Point being, when thinking about wading into this new space, it’s important to consider how to make a connection with it. This isn’t a banner ad or even a microsite. And it’s not —and should never be—a website. It’s a whole new way of interacting with the audience and if done right, the benefits will be huge. There are plenty of excellent examples out there—it just takes wading through a sea of poorly conceived ones to get to them or wait to hear about them from a friend.

Like other new industries, there is always excitement and a rush to be first to market, but it pays to listen to your brand followers and develop mobile products that fit their lives and go beyond the novel flavor of the week. For most brands right now, their apps are generating a lot of initial PR and not much else. The few that are doing their homework are successfully taking claim on users’ personal real estate—and are definitely the ones to watch.

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Mar 20th, 2008 by Richard Pasqua

Blyk | A New Mobile Network with a New Advertising Model

blyk logo
For a while now, I have been talking to clients and people in the interactive industry about preference-based advertising and preference-based entertainment and how the opt-in experience model could be the way of the future for content channels. The idea is out there, and a company called Blyk is creating a unique advertising model around user preferences.

Blyk is a free mobile network for the 16 to 24-year-old demographic (the hardest demo to market to). Blyk is only currently available in the UK and by invite only. Looks like they are taking cues from popular social networking communities.

Users fill out a form online and list their interests. It’s preference-based advertising, and it involves the end user, giving them more advertising choices within their cell/multimedia experience.

Users get 217 text messages, which in my opinion, will be used up in exactly 217 seconds, and 43 minutes free call time. Again, kids will blast through that with no problem. It’s pay as you play after that.

How do they get away with giving away free service? Blyk partners with advertisers who want to reach the 16-24 demographic and charges them for it. It’s similar to free newspapers paid by local advertisers except more targeted. Because kids in this demographic are already using short message service (SMS) as a real means of communication, it makes sense to develop an advertising strategy wrapped around messaging and images. The advertising also has a bit more depth to it as well, since the adverts involve users by asking questions and suggesting products that correspond with their answers. Nothing is really free in life, so Blyk sends targeted text and picture messages to your phone as advertisements.

Blyk also did a unique social branding experiment where they ran a competition with the London College of Communication and asked students to develop a Blyk brand based only on a few buzzwords. Finalists were posted online, and the winning mark was chosen online. There are no plans to turn Blyk into a social network or link to other social communities; for now it’s purely a distribution model.

http://www.blyk.co.uk

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Dec 5th, 2007 by Richard Pasqua

Barbie Girls | A Social Medium for Tweens

barbiegirls

How can preteens and teens chat online with their friends in a completely safe environment? This is something that toy and media companies have been fumbling over for the past several years. Well, Mattel has a pretty smart solution—it’s called Barbie Girls, and it’s a copasetic convergence between consumer product and online brand experience. Truth be told, I’m not sure why other consumer product and media companies haven’t made this connection sooner.

The process is simple—you go to the store, buy a Mattel Barbie Girl, and connect it to your computer via a docking station. When your girlfriends catch on and get one, you can authenticate your doll on their computers and vice-versa. Your child is now ready to communicate online with her friends and only her friends.

The online play experience is very Sim-like, in terms of game play patterns. Girls can go online and design their own rooms, check out their friends’ rooms and their objects, chat, play with their virtual pets and, of course, no little-girl pretend-play online experience would be complete without the all-important trip to the mall (where kids learn about online transactions). I’m only half kidding—I wouldn’t be surprised to see new Mattel products contextually placed inside the Barbie world, in-game advertising, or online conditioning for tweens.

The offline experience is not as robust as the online play experience, but the doll itself is an actual MP3 player; a good place to store Barbie tunes you downloaded from the website (note to Mattel: That one’s a freebie).

The technology is simple, and my guess is that this product will go a long way. Parents will be buying these toys for their kids and as presents for all their friends.

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Nov 12th, 2007 by Richard Pasqua

Will People Flock to a New Web Browser?

Flock Icon

Flock Inc. has just released a new “social browser” that lets users interact with their favorite or most popular social networks on the web. Based upon Firefox and other Mozilla technologies, it is available for both Mac and PC and supports Facebook, Flickr, YouTube, Blogsome, Wordpress, del.icio.us, TypePad, Twitter, Photobucket, Blogger, Livejournal, Xanga.com, Magnolia, and Piczo.

Flock neatly packages all its social networking features for easy access and updating, but I’m wondering why they created an entire browser to do this. Maybe the company should have partnered with all popular browsers and offered one plug-in that aggregates all social network information, but most browsers already have plug-ins that do this. Whenever a new social network pops up you will need to install a new plug-in into your Flock browser, so the maintenance is similar to most browsers out there.

It seems as if Flock is more like a social network that lets you manage all your existing social networks. But I’m not sure I’m ready to invest in yet another network, especially when I can do all this and more from my Google home page. It will be interesting to see how Google integrates all its great social features and web applications into one mobile OS. Something tells me this generation will be updating their social sites from their wireless devices on the go and not so much on their desktops.

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