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Archive for January, 2010

Jan 27th, 2010 by Gail Nelson

Business Charts Often Fail to Communicate Intended Message, Says Siegel+Gale’s Dona Wong, Author of Newly Published The Wall Street Journal Guide to Information Graphics

Do your information graphics pass the 5-second clarity test?



NEW YORK, JANUARY 27, 2010 – Many business charts have sophisticated and intelligent underlying information, but the presentation fails to convey the intended message. That’s the underlying premise of a new book, The Wall Street Journal Guide to Information Graphics, authored by Dona M. Wong, strategy director of information design for global strategic branding firm and simplified communications pioneer Siegel+Gale.

“In our increasingly data-driven world, we have to convey our message clearly and visually. Whether through PowerPoint, charts and graphs, reporting graphics, or budget illustrations, we must enhance our audiences’ understanding – in five seconds or less,” says Wong. “Professionals from marketing to finance to medicine need to understand how to analyze the data, use colors to their advantage and choose the right chart form.”

Wong is the strategy director for information design at Siegel+Gale, the renowned branding firm whose signature mission for the past 40 years has been promoting clarity through simplification in all aspects of business communication. Now, she shares the insights from her twenty-year career – including eight years as graphics director at The Wall Street Journal – in The Wall Street Journal Guide to Information Graphics: The Dos and Don’ts of Presenting Data, Facts, and FiguresT (W.W. Norton & Company, 2010, $29.95).

Wong was also graphics editor for The New York Times business sections, and earlier, developed financial graphics for international tax clients at Deloitte & Touche. At Yale, she studied information design with renowned professor and author Edward Tufte.

“Presentation software makes it possible to create charts easily, but not necessarily well,” says Alan Siegel, founder and chairman of Siegel+Gale and a pioneer of the plain language movement. “Executives who value clarity, simplicity, and transparency in the language of their customer communications can also use the best principles of information graphics to their strategic advantage.”

The best charting practice is to follow four essential steps: research, edit, plot and review. “Always assess data with a critical eye,” says Wong. “If there is something wrong with one number, it is important to get to the bottom of it. DO sweat the small stuff. One wrong data point can destroy the credibility of the whole chart.”

In this book, Wong shows how to:

     Choose the right chart form to convey our intended message;
     Use colors to our advantage;
     Communicate with decision makers when we have five minutes of their time.

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About Siegel+Gale

Siegel+Gale is one of the world’s premier strategic branding companies and a pioneer in simplifying complex customer communications. Since it was founded by Alan Siegel in 1969, the firm has applied the art and science of simplicity to create branding programs that have helped many of the world’s best-known organizations excel. Driven by its philosophy of “Simple is Smart,” Siegel+Gale has led the way in bringing innovation to the corporate branding field, including transforming complex, incomprehensible customer communications into plain English; helping clients create distinctive brand voices across all their communications; transporting brands onto the Internet; and aligning the brand experience with the brand promise.

The firm’s clients include AARP, Aetna, American Express, Bank of America, Dell, The Four Seasons Hotel Group, The Internal Revenue Service, Lexus, Merrill Lynch, 3M, Microsoft, Motorola, the National Basketball Association, Pfizer, and Sony PlayStation. Siegel+Gale has offices in New York, Los Angeles, San Francisco, London, and Dubai, and strategic partnerships around the world.

Siegel+Gale is part of the Omnicom Group Inc., a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms serve over 5,000 clients in more than 100 countries.

For more information please contact Gail Nelson at 212.453.0400 or gnelson@siegelgale.com.

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Jan 26th, 2010 by Dona Wong

Learning the ABCs of graphics

Remember how we learned to write, starting with A, B, C?

We were taught to form words and sentences before writing papers and essays. Yet with graphics, professionals in every industry received little or no training, which has left them scrambling to effectively express themselves in the language of graphics.

Most people try to use charts and graphics to enliven a critical presentation or a high profile report. The irony is that we often let the software do the thinking for us. We don’t expect a word processor to choose our vocabulary or prose style. But we expect a graphics program to choose our chart style, color and practically every element of the graphic.

And we blame the software when it falls short.

Following a few basic rules will make the difference between an effective chart that engages your audience and an inadequate chart that masks your intended message.

Take the pictogram below for example.

ABC's of Graphics

People take in charts in their totality, not vertically or horizontally. Therefore graphics must engage first and inform second. If a chart is not clear and direct, your audience has to make a lot of effort to understand the information presented. They become distracted, don’t hear your intended message and move on.

Every graphic is an opportunity to communicate and influence your decision maker. Why leave such an important task to the software default settings?

To view more of the Dos and Don’ts of presenting data, facts and figures, click here.

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Jan 26th, 2010 by Gail Nelson

Siegel+Gale Middle East Office Expands With Appointment of New Strategist

Dubai - United Arab Emirates (26 January, 2010): Siegel+Gale, the global strategic branding consultancy (Omnicom Group) is announcing the appointment of Miss Christine Anis to the position of Strategist at the company’s regional Middle East office in Dubai, UAE.

Miss Anis joins Siegel+Gale with 7 years of experience having previously worked on branding projects for Emaar, Nakheel, Dubai Pearl, Baccarat Residences, Atlantis, Dubai Healthcare City, NBK, GEMS and Sudatel.

“I’m delighted to be joining one of the world’s premier strategic branding companies. Sieigel+Gale’s philosophy of ‘Simple is Smart’ is an idea I truly believe in and think that organizations in the region need to adapt in the way they communicate and present their brands.” she said. “My primary role at Siegel+Gale will be to help clients gain a deep understanding of their customers’ needs, identify market gaps and competitive offerings, then translate those into simplified, unique brand ideas that drive the way their organization communicates and behaves.

“Christine is a great addition to the S+G team and we are very excited to have her on board” said Tarek Sultani, Managing Director of Siegel+Gale Middle East.

“Christine takes a very rigorous and strategic approach to helping regional clients better understand what their brand should stand for and what they need to do to deliver on their brand promise. She will leverage her insight of the region, local culture and the Arabic language to develop client brands that are truly relevant to this market and have a strong appeal to their audiences.”

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About Siegel+Gale

Siegel+Gale is one of the world’s premier strategic branding companies. Since Alan Siegel founded it in 1969, the firm has applied the art and science of simplicity to create branding programs that have helped many of the world’s best known organizations excel. Driven by its philosophy of Simple is Smart, Siegel+Gale has led the way in bringing innovation to the corporate branding field, including transforming complex, incomprehensible customer communications into clear language; helping clients create distinctive brand voices across all their communications; transporting brands onto the Internet; and aligning the brand experience for customers with the brand promise.

Siegel+Gale has full-service offices in New York, Los Angeles, London, and Dubai and strategic partnerships around the world. It is part of the Omnicom Group Inc., (NYSE-OMC) (www.omnicomgroup.com), a leading global marketing and corporate communications company.

For further media information from S+G Middle East, please contact:
Natalia Rawlinson
Siegel+Gale Middle East
Dubai Media City
Tel: +971 4 425 8600
Mobile: +971 50 457 8912
E-mail: nrawlinson@siegelgale.com

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Jan 25th, 2010 by Richard Pasqua

Yes, there’s an App for that, but is it right for the brand?

I’ve been diving deeper into mobile design and mobile brand strategy for clients and recently published my first iPhone app. I learned a lot about the mobile industry along the way—the technologies involved, new design standards, and now, mobile marketing. One thing has become very evident—and perhaps it doesn’t take a digital brand specialist to see it—most brands are making the same mistakes with apps that we all made with early websites.

We all rush to add a new platform without understanding how it works and what it means to our brands. As in the early ‘90s when every company raced to build a website because everyone else did, companies now race to publish mobile applications. And the same problems the industry had back then persist today with mobile.

Back in the ‘90s most websites weren’t websites as we know them today but more like brochures full of corporate information. Websites have come a long way since then, and now many of them are sophisticated web applications that have become branded software products unto themselves. Companies have learned to leverage their brands online in more intelligent ways.

Now we’re facing the same challenge with mobile.

Companies need to understand how mobile will best benefit their brand and what kind of technologies to invest in. Right now the most excitement is around apps, and with over 10k iPhone apps submitted to iTunes every day and over 3 billion (yes billion with a “B”) paid and free apps downloaded so far, it’s clear that building apps is a big, serious business.

According to Pinch Media, however, most mobile app usage drops off to nothing within one month, and many apps get deleted altogether. Mobile desktop space is prime real estate and with the right approach, a well crafted mobile app can function as a small part of a brand that becomes an integral part of a person’s daily life. But it has to stay on the users’ desktop to get the job done and to stay on the desktop; it’s got to be well planned.

Mobile devices have become the “Swiss Army Knives of the digital generation.” They go with us everywhere, they remind us of what we need to do, they get us where we need to go (most of the time), connect us to friends and family, and supply us with endless amounts of entertainment. Branded apps that figure out ways to add similar functionality—a bite-sized, anytime, anywhere extension of the desktop experience—have a good chance of staking a claim on a user’s personal real estate (i.e., their mobile desktop).

Brands like Wired Product Reviews and NPR News are both great examples. Their mobile apps offer rich media content broken out into manageable pieces for different mobile devices. Essentially they’ve made their brand and content modular by repackaging it into discrete mobile apps. Tracking how mobile users consume media allows them to effectively port content out to this new platform and create an ongoing relationship through it. They’ve learned that tiny pieces of personal real estate can become a daily point of contact between brand and user.

Applications like Oakley Surf Report and REI Ski Report apps may not be used every day (unless you’re very lucky), but they’ve become a trusted source of information for iPhone users gearing up for outdoor adventures. These apps are great examples of how physical products/brands extend themselves in the mobile world. They may not be on the first or even the second page of a user’s desktop, but they still have a secure spot.

Of course, apps can also deliver clever, emotional brand connections that are meant to be fleeting or tied to a seasonal campaign or launch. In the world of luxury brands, some excellent examples come to mind. Bell&Ross has an iPhone app that allows users to try on their watches (virtually). Customers can select a watch from several models and colors, then hold their iPhone to their wrist, and check out the watch face details and the sweeping movement of the second hand. They might be done with the app once they’re done shopping for a new watch, but there’s no arguing the impact this app has on the Bell&Ross customer.

Mercedes Benz offers an iPhone app that creates the experience of the new C63 AMG. Users can watch videos, check out detailed specs, and peruse the AMG sound library where they can hear the cars, ignitions, engine revs and even a high-speed drive-by. And, once they’ve finished shopping, they’re likely done with the app but in that brief window of time, they’re probably opening it up several times a day as they think about their purchase decision.

Realistically, an app with a brief life span but high rate of daily usage is just as impactful as one that stays on the desktop and gets used once or twice a week—maybe even more.

Point being, when thinking about wading into this new space, it’s important to consider how to make a connection with it. This isn’t a banner ad or even a microsite. And it’s not —and should never be—a website. It’s a whole new way of interacting with the audience and if done right, the benefits will be huge. There are plenty of excellent examples out there—it just takes wading through a sea of poorly conceived ones to get to them or wait to hear about them from a friend.

Like other new industries, there is always excitement and a rush to be first to market, but it pays to listen to your brand followers and develop mobile products that fit their lives and go beyond the novel flavor of the week. For most brands right now, their apps are generating a lot of initial PR and not much else. The few that are doing their homework are successfully taking claim on users’ personal real estate—and are definitely the ones to watch.

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Jan 25th, 2010 by Fred Burt

From Russia, without love

Two years ago, investors were falling over themselves to invest in Russian businesses. Russia’s economy was booming, luxury brands were developing super high end products explicitly for the Russian market, and Moscow boasted more millionaires than any other city in the world, barring New York.

How times have changed. All the talk is now of India and China, and Russia’s businesses, as reported in the FT here , choked of capital, are looking to non-Russian markets for funding.

The problem is what one analyst has described as “the Russian risk factor.” While probably not widespread, much of the word on the street in London last year was that Russian businesses were arrogant and secretive, and that it was commonplace for armed guards to be there as much to intimidate investors as to protect the personal security of the oligarch class.

It would be wrong, of course, to label all Russian businesses as crooked, but they will need to work extra hard to overcome the prejudice that has been formed in recent years. For instance, plenty of them still wear the clothing of Soviet-era enterprise, so presenting a fresh face would help. However, beyond that Russian businesses need to demonstrate both transparency in their operations and a clear sense of sustainability, given that many of the businesses looking to list are mining or chemical groups.

Comparing Alrosa to De Beers, for example, shows just how far Russian heavy industrial businesses have to travel. De Beers’ ‘A diamond is forever’ campaign was brilliant, and showed a keen understanding of how influencing perceptions throughout the supply chain can enhance the value of its business. De Beers also understands how much scrutiny its mining activities are under from international investors concerned about the long-term impact of mining on communities in Africa.

On its website, Alrosa’s historic highlights end in the year 2001 and its photo arhive [sic] is empty, both of which hardly bode well for the company.

This is a classic corporate brand issue. Russian businesses need to consider how they need to be seen the marketplace and what their corporate brands need to stand for to make the most of their fundraising initiatives in the coming months.

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Jan 20th, 2010 by Tom Blackett

More than just a spoonful of sugar: What Kraft needs to preserve the Cadbury brand

With the takeover of one of the world’s largest confectionery companies complete, Kraft must now consider how to effectively blend its expanded house of global brands. To read what Siegel+Gale Non Executive Chairman, Tom Blackett, believes Kraft must do to ensure the Cadbury brand thrives within the Kraft family, read his comments in Marketing Week.

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Jan 20th, 2010 by Gail Nelson

Siegel+Gale Names David Srere and Howard Belk Co-CEOs of Global Strategic Branding Firm, Further Solidifying Strategic / Creative Integration

Alan Siegel Remains Chairman of the Company He Founded in 1969

NEW YORK, January 20, 2010 – Global strategic branding firm Siegel+Gale, www.siegelgale.com, announced today the appointment of Chief Strategy Officer David Srere and Chief Creative Officer Howard Belk to co-chief executive officers.

The two senior executives assume management responsibility for one of the world’s most accomplished strategic branding firms from its founder, Alan Siegel, who has led Siegel+Gale for 40 years as CEO. A pioneer in the concept of brand voice, plain language and simplified communications, Siegel will continue as the firm’s chairman and global ambassador of simplicity.

Srere and Belk have served as co-presidents of Siegel+Gale since 2007, sharing operational responsibility and working to integrate the firm’s strategic and creative resources to build world-class brands. Under their leadership, global clients, such as American Express, Four Seasons Hotels and Resorts, LexisNexis, Motorola, Penske, Pfizer and SAP have experienced the “Simple is Smart” philosophy that distinguishes Siegel+Gale from its competitors.

“I am confident that David and Howard will lead Siegel+Gale to the next level of brand innovation,” said Siegel. “They bring the perfect balance of strategic brainpower and creative elegance that distinguishes everything we do. By sharing CEO responsibilities, each can continue his hands-on work helping clients build clear, credible, compelling brands through elegantly simple strategies, communications and experiences.”

In just three years, Srere and Belk have worked with Siegel to propel the firm’s unprecedented growth. Their accomplishments include: re-opening Siegel+Gale London; launching offices in Dubai and Shanghai; building a presence in San Francisco; introducing new research products; and establishing a Dynamic Media practice that integrates the firm’s expertise in simplification, digital communications, information design and usability testing.

Srere and Belk share a close, effective working relationship that reflects a strong personal respect for each other’s talents. “Howard Belk provides a unique combination of imagination and business sense that inspires creative people, engenders the respect of clients and drives exceptional work,” says Srere. “David Srere not only has one of the keenest strategic minds in the business, but he also truly believes in the synergies of strategy and design,” adds Belk.

Howard Belk joined Siegel+Gale in 2004 as chief creative officer, was named co-managing director of the New York office in 2006 and co-president in 2007. In managing the firm’s creative disciplines, Belk has led teams to create bold visual systems and corporate identities for diverse global clients, including Allstate, Free Library of Philadelphia, Intelsat, King Abdullah University, LexisNexis, Motorola, New School University, Pfizer, Qatar Telecom, SunTrust Bank and Tata Consultancy Services.

Since joining the firm in 1998, David Srere served in a variety of strategic roles before becoming co-managing director of Siegel+Gale’s New York office, where his partnership with Howard Belk began. He has served as the company’s chief strategy officer since 2007, and his branding experience spans an international and multidisciplinary spectrum, including engagements with American Express, Motorola, SAP, CBS, AARP, Dominion Energy Resources, SunTrust Banks, Comcast and Dell.

Alan Siegel has served as Siegel+Gale’s CEO since founding the firm in 1969. Over the next 40 years, he maintained his leadership position at Siegel+Gale and within the industry as the sole remaining founder of one of the earliest strategic branding firms. New York City Mayor Michael Bloomberg recently honored Siegel’s legacy as a leading force in the branding community, declaring October 16, 2009 as Siegel+Gale Day in New York.

About Siegel+Gale

Siegel+Gale (www.siegelgale.com) is one of the world’s premier strategic branding companies and a pioneer in simplifying complex customer communications. Since it was founded by Alan Siegel in 1969, the firm has applied the art and science of simplicity to create branding programs that have helped many of the world’s best-known organizations excel. Driven by its philosophy of “Simple is Smart,” Siegel+Gale has led the way in bringing innovation to the corporate branding field, including transforming complex, incomprehensible customer communications into plain English; helping clients create distinctive brand voices across all their communications; transporting brands onto the Internet; and aligning the brand experience with the brand promise.

The firm’s clients include AARP, Aetna, American Express, Bank of America, Dell, The Four Seasons Hotels and Resorts, The Internal Revenue Service, Lexus, Merrill Lynch, 3M, Microsoft, Motorola, the National Basketball Association, Pfizer and Sony PlayStation. Siegel+Gale has offices in New York, Los Angeles, San Francisco, London, Dubai and Shanghai and strategic partnerships around the world.

Siegel+Gale is part of the Omnicom Group Inc. (www.omnicomgroup.com), a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms serve over 5,000 clients in more than 100 countries.

# # #

Contact:
Camille Priselac
CooperKatz for Siegel+Gale
cpriselac@cooperkatz.com
917.595.3042

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Jan 12th, 2010 by Gail Nelson

Siegel+Gale Clients Rack Up 31 Awards in 2009 for Branding and Interactive Design

NEW YORK, JANUARY 12, 2010 – Representing brands in a variety of industries, global strategic branding firm Siegel+Gale is pleased to acknowledge the award-winning work of several client engagements throughout 2009.

From best rebrand to outstanding corporate identity and interactive design, Siegel+Gale clients received 31 awards from some of the industry’s most reputable branding competitions, including the 365: AIGA Annual Design Competition, E-Healthcare Leadership Awards, Graphic Design China Awards, Graphis Branding 5, International Davey Awards, Rebrand 100, Summit International Awards, W3 Awards, Who’s Who in Luxury Real Estate and the Web Marketing Association.

“It is always exciting when our clients are recognized for demonstrating their commitment to clear and innovative strategic branding programs,’ says Sven Seger , global creative director. “To have helped such a myriad of clients—from healthcare to financial services, retail and non-profit—illuminate their brands traditionally and digitally is a testament not only to the dedicated teams at Siegel+Gale, but also to the clients who entrust us with their brands everyday.”

The launch of Siegel+Gale’s Dynamic Media practice at the end of 2008 enhanced the firm’s ability to exhibit brands across all touch points including digital and mobile platforms. Interactive work for clients like Baylor Health , Children’s Hospital Los Angeles: Hope Portal, Genworth Financial, and the Ronald Reagan Presidential Foundation and Library, which picked up seven awards in 2009, demonstrate Siegel+Gale’s dedication to the clear expression of brands both on-and-offline.

“It’s a great honor to ensure our clients can be heard in a crowd of global brands,” says Thomas Mueller , global director, dynamic media. “When our interactive clients are recognized, it’s a perfect reminder of how simplicity in digital strategy and design allows a brand to speak volumes.”

In addition to the notable “Best of Awards” from Rebrand 100, AIGA, and the Web Marketing Association, Siegel+Gale clients also accepted honors in new award-winning categories. Dollie & Me by Kahn Lucas received the Innovator Award for Consumer Product Website from the Summit International Awards and RMJM won the Leader Award for Corporate Image Website.

Advertising Age also recognized Siegel+Gale as No. 5 in its ranking of the Top U.S. Agencies in All Disciplines. Healthcare client Pfizer also received recognition from Brand New, which named it the No. 5 best identity of 2009 after Siegel+Gale’s refresh of the corporate identity.

Below is the complete listing of client awards from 2009:

Baylor Health Care System (3 Awards) – Web Marketing Association WebAward for Health Care Standard of Excellence and Non-Profit Standard of Excellence, E-Health Care Leadership Award for Best Site Design

Breastcancer.org (1 award) – REBRAND 100 Notable Award

Children’s Hospital Los Angeles: Hope Portal (3 Awards) – W3 Awards Gold Website Award for Healthcare Services Website, Web Marketing Association WebAward for Outstanding Website, Global Awards Finalist

DeWitt Stern (1 Award) – REBRAND 100 Notable Award

Education Credit Management Corporation (1 Award) – Graphic Design China Awards, Outstanding Logo Design

Emblem Health (1Award) – AIGA Award for Outstanding Design, Brand Book

Genworth Financial (6 Awards) – W3 Silver Website Award in Financial Services, Healthcare Services, and Insurance – Web Marketing Association WebAward for Standard of Excellence in Financial Services, Healthcare and Insurance.

ICFJ (1 Award) – REBRAND 100 Best of Award

Kahn Lucas, Dollie & Me (1 Award) – Summit International Awards Innovator Award for Consumer Product Website

Legal Aid Society (1 Award) – Pro Bono Publico Award to Alan Siegel

Pfizer (1 Award) – No. 5 best identity of 2009, Brand New

RMJM (1 Award) – Summit International Awards Leader Award for Corporate Image Website

Ronald Reagan Presidential Foundation and Library (7 Awards) – Graphis Branding 5 Gold Logo Award, International Davey Awards Silver Logo Award, W3 Gold Website Award for Education, W3 Silver Website Award for Government, Politics and Associations, and the Web Marketing Association WebAward for Best Associations Website

Saunders & Associates (1 Award) – Who’s Who in Luxury Real Estate Phoenix Award for Most Outstanding Brand

Siegel+Gale (1 Award) No. 5 on Advertising Age’s Top U.S. Agencies All Disciplines list

SONY PlayStation Pulse (1 Award) – International Davey Awards Silver Logo Award

If you would like to find out more about Siegel+Gale and our work, please contact Gail Nelson of Siegel+Gale at 212-453-0468 or gnelson@siegelgale.com.

About Siegel+Gale

Siegel+Gale (www.siegelgale.com) is one of the world’s premier strategic branding companies and a pioneer in simplifying complex customer communications. Since it was founded by Alan Siegel in 1969, the firm has applied the art and science of simplicity to create branding programs that have helped many of the world’s best-known organizations excel. Driven by its philosophy of “Simple is Smart,” Siegel+Gale has led the way in bringing innovation to the corporate branding field, including transforming complex, incomprehensible customer communications into plain English; helping clients create distinctive brand voices across all their communications; transporting brands onto the Internet; and aligning the brand experience with the brand promise.

The firm’s clients include AARP, Aetna, American Express, Bank of America, Dell, The Four Seasons Hotel Group, The Internal Revenue Service, Lexus, Merrill Lynch, 3M, Microsoft, Motorola, the National Basketball Association, Pfizer, and Sony PlayStation. Siegel+Gale has offices in New York, Los Angeles, San Francisco, London, and Dubai, and strategic partnerships around the world.

Siegel+Gale is part of the Omnicom Group Inc. (www.omnicomgroup.com), a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms serve over 5,000 clients in more than 100 countries.

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Jan 11th, 2010 by Gail Nelson

Bear Stearns name set for banking graveyard

…financial crisis. “It must have been an easy decision,” said David Srere, co-president and chief strategy officer of the brand consultancy…financial brands. Will anybody in the real world care? Mr Srere, for one, thinks clients will not. “In financial services… By Francesco Guerrera in New York

Read full article here.

(Please note, you will be able to read the article once and then you will be prompted to register –for free– to the Financial Times online)

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Jan 7th, 2010 by Irene Etzkorn

Legislation that starts as plain language, should stay as plain language

While I applaud Ezra Klein’s notion (Making transparency into a reality, Ezra Klein’s Washington Post blog, January 7, 2009 at 12:15 p.m.) of disseminating the plain English documents that are created as the underpinning of Senate legislation, rather than the Bills themselves, why doesn’t anyone ask why the final Bill must be unintelligible? Why are we going through a two-step process to complicate and mystify if we have a source document which is straightforward and intelligible? Perhaps it makes more sense to rethink the structural outline of Senate legislation.

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