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Archive for February, 2009

Feb 27th, 2009 by Alan Siegel

Prediction: Facebook Brouhaha Will Have Zero Effect on TOS Language

Advertising Age

Alan Siegel sent out a press release claiming that the recent “uproar among Facebook users [over terms-of-service changes] will lead to a transformation of turgid, impenetrable online contracts into readable documents.” Further, “the days of consumers blindly signing whatever is placed before them are over.”

And I’ve got a house-broken adult male chimp I’d like to sell you. He’s great with kids.

To be honest, I’m 100% on board with Siegel’s aims. The chairman of brand consultancy Siegel & Gale is also the founder of the Plain English and Simplification movement and coauthor of “Writing Contracts in Plain English.” There should be awards given out to folks like Siegel who fight against the complete corporatization of the English language. We should incentivize such people!

Siegel’s absolutely right. Legal contracts are larded with language that is so beyond comprehension that consumers don’t even bother to read them. Know what else is larded with puffed-up “language” that is usually both useless and grammatically incorrect? The advertising and branding industries. Ideas for sequels to “Writing Contracts in Plain English”: “Writing a Memo in Plain English”; “Writing a New-Business Proposal in Plain English”; “Writing a Copy Deck in Plain English”; “Writing Your 25-Page Rebranding Proposal in Plain English.”

Ideate about that for a moment while I concept the rest of this post.

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Feb 26th, 2009 by Alan Siegel

Facebook Uproar Will Transform Online and Offline Contracts” Says Alan Siegel

“The days of consumers blindly signing whatever is placed before them are over.”

“The uproar among Facebook users, fanned by management’s decision to change the terms of their service agreement earlier this month, will lead to a transformation of turgid, impenetrable online contracts into readable documents,” says Alan Siegel, one of the founders of the Plain English and Simplification movements and Chairman of brand consultancy Siegel+Gale. Co-author of Writing Contracts in Plain English (West Group), Mr. Siegel taught the first law school course in plain-language writing and has simplified complex legal documents for banks, businesses, and the federal government – including the IRS.

“While hardly anyone outside the legal community doesn’t yearn for simplicity, clarity, and functionality in contracts, consumers have continued to blindly agree to whatever is placed before them. They feel there is nothing they can do to force companies to transform loan agreements, insurance policies, mortgages, warranties, etc., into Plain English.

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Feb 24th, 2009 by Siegel Gale

Gobbledygook’s persistence

The Hill

Still, companies like Siegel+Gale have actually had some impact. These guys work with government and private industry to try to get people to say what they mean in ways that others will understand.

They were, for example, tasked some years ago by the IRS to help the service’s bureaucrats develop ways to let taxpayers know what they are and are not required to do in language that the taxpayers (or at least their accountants) might understand. That is, to put it mildly, a Herculean task. The rules obviously need to be made clearer than they have been, because folks like Rep. Charles Rangel (D-N.Y.), former Sen. Tom Daschle (D-S.D.) and current Treasury Secretary Tim Geithner still can’t seem to figure them out.

To give Siegel+Gale credit, their people came up with the 1040EZ form, which has made life easier for millions of U.S. taxpayers who don’t have to hire professionals to wade through the complexities of an indecipherable tax code. That was a good start, but most Americans at one time or another run headlong into regulations and government requirements that not even a character out of a Harry Potter novel can begin to decipher.
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Feb 24th, 2009 by Irene Etzkorn

Death by a Thousand Paper Cuts

My mail is killing me. Well, only one letter—the one from the tree-spraying company—actually discussed calling the poison control center. But every day, I get a letter from one company or another who is trying to hoodwink me, treat me like a number, confuse me or scare me. What’s more, they are doing the same to all of my friends and neighbors. Eventually, these seemingly small but annoying interactions become the memorable aspects of my relationship with these companies.

Con, dupe, brush-off and scare. These are hardly the brand attributes companies aspire to. In one week, I got letters soliciting a maintenance warranty, a thanks for being a customer letter from my cell phone carrier, a dispute resolution letter from a charge card provider and an annual renewal from the tree-spraying company. And here’s what I thought as I opened each of them:

“You are trying to rob defenseless invalids.”
“Using the words ‘hassle-free’ six times in two pages has me worried.”
“If you were any more impersonal, you would have called me customer 1234567.”
“18 pages of warning labels for pesticides—you must be kidding.”

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Feb 12th, 2009 by Fred Burt

Bargain Hunters Poised To Profit From Baugur’s Closing Down Sale

Marketing Week

Analysts say that the demise of Baugur in the UK should pass by relatively unnoticed by consumers. Fred Burt, managing director of brand consultants Siegel+Gale, adds: “For all Baugur’s financial woes, it has a good sense for retail brands. That is why Baugur’s brands all feel distinct, relevant and deserve their place on the high street.” Nick Bubb, a retail analyst at Pali International, says that the group has “a real hotch-potch of interests, but the iconic status of House of Fraser and Hamleys in particular means there will be a lot of takers for what’s up for grabs - all down to the strength of these well-known brands.”

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Feb 4th, 2009 by Irene Etzkorn

Moody’s report on Landry’s laced with jargon

“That kind of wording is not really providing any useful information,” said Irene Etzkorn, director of simplification practice for the consulting firm Siegel + Gale, llc., in New York. The firm recently completed a survey that shows many people say a lack of clarity contributed to the murky Wall Street dealmaking that contributed to the global recession. In short: Firms weren’t clear when they described how a deal worked and investors were too timid or greedy to figure it out themselves. Improving clarity can help rebuild trust, Etzkorn says. Considering they were at the forefront of downfall by failing to forecast problems in many cases, ratings agencies could stand to benefit by writing more clearly about potential risk and reward, she said.”They are under increasing scrutiny for the legitimacy of their ratings,” Etzkorn says. “By weasel-wording, I think it only erodes the confidence.”

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