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Archive for November, 2008

Nov 20th, 2008 by Laurence Vincent

Stalking Digital Experience

In the past decade, the web has matured as a critical touchpoint for brands. Online has continued to grow, audiences have matured, and the tools available to make the web more useful, interactive, and experiential have proliferated. Yet, despite advances in technology and demographics, the optimal online experience is often challenging and elusive for leading brands to accomplish.

Earlier this year, Siegel+Gale launched an initiative to study the best practices and common challenges of some of the web’s most innovative purveyors. We interviewed senior executives in four distinct industry segments: media and entertainment, information services, financial services, and sports. While we discovered nuances specific to each segment, all respondents sounded a common concern: how do you manage and measure the sometimes obscure, always alluring benefit of online experience?

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Nov 17th, 2008 by Irene Etzkorn

There’s Gold in the Golden Rule

The quest for cost-cutting overrides common sense. When the phone company wants to take the customer service phone number off the bill because “It encourages people to call,” you know that efficiency and cost-cutting have gone too far.

Have corporate executives lost their minds? Now there is technology that monitors the tone of your voice as you respond to telephone prompts, and when it detects increased irritation it offers you a live person. If you are so certain that you are causing irritation, remove the irritant. Don’t wait until I’m ready to strangle myself with the phone cord.

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Nov 17th, 2008 by Siegel Gale

Alan Siegel Honored by the Museum of Arts and Design

Visionaries! 2008 Award Presented at MAD’s Annual Gala
Tonight, Wednesday, November 12, 2008

NEW YORK, NY—November 12, 2008—Tonight, Alan Siegel, Founder and Chairman of pioneering strategic brand consultancy Siegel+Gale, will receive the Museum of Arts and Design Visionaries! 2008 Award honoring outstanding individuals in the arts and industry. The Award will be presented this evening at the Museum’s annual benefit gala in New York.

“Over the past three decades, Alan Siegel has become one of the best-known figures in the branding business. He has achieved the stature of both pillar of the establishment and provocative iconoclast while building Siegel+Gale, a leading brand consultancy devoted to positioning global companies for competitive success,” says the Museum as reason for the Award.

“The Museum has played an important role in my life,” says Mr. Siegel. “It has been a privilege to have helped champion the new building campaign and expansion efforts. This is a milestone year for the Museum and a crowning moment in which to be honored.”

Mr. Siegel has a decade-long history of involvement with the Museum as a trustee, patron, and Chair of the Marketing Committee. In the past five years, he has worked to support the Museum’s capital campaign for its new facility as well as leading the efforts to reposition its international presence through innovative communication and marketing materials.

MAD Visionaries! Awards are presented each year to individuals whose achievements reflect the Museum’s mission to foster an enthusiastic appreciation of contemporary craft, decorative arts, and design, and their relations to fashion, architecture, interior design, and technology.

The Museum of Arts and Design opened its new facility, the Jerome and Simona Chazen Building, at 2 Columbus Circle in New York in September, 2008. The Museum is the country’s leading cultural institution dedicated to the collection and exhibition of contemporary objects created in a wide range of media, including clay, glass, wood, metal, and fiber.

The Museum expects to exceed 400,000 visitors in its first year. “Online access to its permanent collection, teacher training institute, and a virtual library of techniques will increase that number exponentially,” says Mr. Siegel.

About Alan Siegel

A pioneer of the branding industry and founder of brand strategy firm Siegel+Gale, Alan Siegel is also a well-known photographer (One Man’s Eye: Photographs from the Alan Siegel Collection, Harry N. Abrams), and author (The Wall Street Journal Guide to Understanding Money and Markets, Lightbulb Press). As consultant, teacher, and commentator, Mr. Siegel’s influence extends to creating strategic branding programs for organizations such as 3M, American Express, AARP, the National Basketball Association (NBA), Caterpillar, The Girl Scouts, The New School, and CBS. He also serves on the boards of numerous business and cultural organizations, including the Museum of Arts and Design, American Institute of Graphic Arts, Design Management Institute, Paul Taylor Dance Company, Girls Inc., the Authors Guild Foundation, and the American Theater Wing, where he is a TONY Awards voter.

About Siegel+Gale

Siegel+Gale is one of the world’s premier strategic branding companies. Since it was founded by Alan Siegel in 1969, the firm has applied the art and science of simplicity to create branding programs that have helped many of the world’s best-known organizations excel. Driven by its philosophy of “Simple is Smart,” Siegel+Gale has led the way in bringing innovation to the corporate branding field, including transforming complex, incomprehensible customer communications into plain English; helping clients create distinctive brand voices across all their communications; transporting brands onto the Internet; and aligning the brand experience for customers with the brand promise.

The firm has worked with an array of leading organizations, including American Express, AARP, College Board, Cornell University, Dell, Duke University, Lexus, MBA.com, Merrill Lynch, Motorola, the National Basketball Association, 3M, Dow, The Four Seasons Hotel Group, Sony PlayStation, and Yahoo! Siegel+Gale has full-service offices in New York, Los Angeles, London, and Dubai and strategic partnerships around the world.

Siegel+Gale is part of the Omnicom Group Inc, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 100 countries.

To speak with Alan Siegel, or for more information about the Museum of Arts and Design Visionaries! 2008 Award, please contact Davia Temin, Christine Summerson, or Trang Mar of Temin and Company at 212-588-8788 or news@teminandco.com

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Nov 3rd, 2008 by Siegel Gale

Ballot Complexity Continues to Undermine Electoral Process

"Voters in New Jersey will be voting on two public questions that are so confusing the ballot includes interpretive statements longer than the questions themselves," says Alan Siegel, Chairman and CEO of Siegel+Gale, a strategic branding firm.

"Try reading ‘Public Question #1′ and its ‘Interpretive Statement’ if you want to be bewildered," says Mr. Siegel.

Public Question #1:

Voters to Approve State Authority Bonds Payable from State Appropriations

Do you approve the proposed amendment to the State Constitution which provides that, after this amendment becomes part of the Constitution, a law enacted thereafter that authorizes State debt created through the sale of bonds by any autonomous public corporate entity, established either as an instrumentality of the State or otherwise exercising public and essential government functions, such as an independent State authority, which debt or liability has a pledge of an annual appropriation as the ways and means to pay the interest of such debt or liability as it falls due and pay and discharge the principal of such debt, will be subject to voter approval, unless the payment of the debt is made subject to appropriations of an independent non-State source of revenue paid by third persons for the use of the object or work bonded for, or are from a source of State revenue otherwise required to be appropriated pursuant to another provision of the Constitution?

Interpretive Statement:

This amendment to the State Constitution will require voter approval of new laws that allow the State to borrow money by issuing bonds through any State agency or independent authority backed by a pledge of an annual appropriation to pay the principal and interest on the bonds. New laws to allow the issuance of these State authority bonds for State government purposes will be subject to voter approval. State courts have ruled that the State constitutional requirement that the Legislature and Governor must seek voter approval for bonded debt does not apply to such borrowing. That requirement is followed only for proposed State bonds that contain a binding, non-repealable pledge to pay off the bonds directly with State taxes. Most State authority bonds can be issued without voter approval because the payment of the bonds is backed only by a promise of the Legislature and the Governor that they will enact appropriations in the future to meet the bond payments. The courts have said this is a legal means of avoiding submitting the issuance of debt for voter approval. Laws to permit such debt that are enacted after this amendment becomes part of the Constitution will have to authorize voter referenda for approval of such debts. Exceptions to voter approval for authority bonds will be permitted if the bonds are to be paid off from 1) a source of revenue dedicated by the State Constitution, which only the voters can establish, or 2) an independent non-State government source of payments for use of projects build or obtained with the borrowed money, such as highway tolls or user fees.

"An informal research study I conducted with voters from Union County, New Jersey confirmed that most people aren’t going to vote on these public questions because they can’t understand them," says Mr. Siegel.

"This kind of gobbledygook doesn’t belong on a ballot. It’s about time public voting officials who prepare these ballots use professional communications people to create user-friendly, accessible ballots where complex public questions and referenda are translated into plain English.

"Public officials, including Governor Corzine, should provide voters with a ballot that enables them to make an informed decision," concludes Mr. Siegel.

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Nov 2nd, 2008 by Siegel Gale

DATA VISUALIZATION and the PRESIDENTIAL ELECTION

One thing I’ve learned from this historic Presidential race is that numbers don’t tell the whole story. Maybe that’s because the numbers aren’t presented in a particularly clear or compelling way. As a self-professed political junkie, I surf the cable news channels and political web sites nightly, looking for daily catnip that informs and entertains. One trend I’ve noticed is that many of the news networks and political web sites have invested heavily in data visualization to attempt to tell the polling and state-by-state Electoral College stories in graphic ways. In my view, they have not succeeded. The most notable example is CNN commentator John King, who has his giant “magic map”, comprised of blue, light blue, red, pink and gold states (huh?!) that he manipulates with a tactile touch of a finger (spoofed brilliantly in a recent Saturday Night Live skit). CNN’s attempt at mapping the vote seems to be more about showcasing the technology than effectively telling the story.

During the Presidential debates, CNN featured a “people meter” scrolling across the bottom of the screen, measuring focus group reactions to comments made by the candidates in real time. CNN also showcased a convoluted rating system featuring six pundits awarding and subtracting points based on how the candidates performed throughout the debate. At one debate viewing party I attended, the entire room spent the evening trying to dissect and interpret the charts and graphs on the screen, instead of listening to the candidate’s responses. Most of these graphic delights were available only on the high-def TV feed, filling up the letterbox in the margins of the screen. And that seems to be the current state of affairs, at least in the cable news world. Today’s dynamic data visualization is mostly treated like “eye candy” for the digerati, or as a high-tech differentiation technique in the battle for viewers. The promise is so much greater. At its best, data visualization is more than graphic bells and whistles. It provides a clearer, simpler, more intuitive way to convey complex data, and provides real competitive advantage in communicating with users.

Anyone who has heard the expression “a picture tells a thousand words” can grasp the power and potential of data visualization across an almost infinite number of commercial, creative and educational applications. Starting with Da Vinci and Galileo and early 16th century maps, nautical tables and astronomy charts, man has attempted to use pictures instead of words to tell complex stories. The trick, like with all customer experience work, is to start from the bottom up, and base the information design on how people actually process and consume data. Great strides have been made in cognitive research in recent years to better understand how people process, interpret and respond to visual images. Combining this knowledge with advanced information design techniques, the field of dynamic data visualization can help clients tell data-rich stories, on paper and on screens, in more effective ways.

We all know that raw data rarely equals intelligence. But increasingly, data visualization is helping to turn complicated information into visual intelligence in intuitive ways that enhance communication effectiveness and ultimately, the customer experience. Maybe by the next Presidential election, my favorite media outlets won’t feature a bunch of talking heads, but instead, a series of elegantly designed graphics that tell the story better than any pundit can.

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