We think, therefore, we are. What do you think?

Archive for March, 2007

Mar 28th, 2007 by Irene Etzkorn

The Evils of Faux Simplicity

simple shoes ad

Dante viewed Opportunists as minor sinners, dwelling just outside the first circle of Hell, perpetually stung by wasps and hornets, and we presume, by their consciences. As a simplifier, I view opportunists who use simplicity as a “come-on” even more harshly.

The mere mention of the word “simple” is a hook for purchasers (just ask the publishers of the very successful magazine, Real Simple). For that reason, advertisers and marketers stock their copy with the words: “easy,” “convenient,” “quick,” and “simplified.” The thought of assembling a product sends shivers through most consumers who envision hours of frustration and a few pieces “leftover.” The promise of technology, investing or medicine made simple is alluring.

Of course, if a product or service lives up to its advertising promise, I applaud it. Unfortunately, many do not and yet others really stretch the meaning of Simple. I recently came across a print ad for Simple a nice little shoe companyTM. I looked at their website and the shoes look great; however, how complicated is any shoe? Their link to the notion of simplicity seems to be their statement that “To reduce our environmental footprint we’re changing the way we make shoes by using sustainable materials like recycled car tires, core and bamboo.” For me, this raises the question—is noble virtue akin to simplicity? Is doing something good for the mankind by definition simple? I’d like to think I’m earning entry points for Heaven by toiling as a simplifier but I must say I’m not banking on it.

Add Comment.

Permalink

Mar 21st, 2007 by Irene Etzkorn

Is Real Estate Jargon for Real?

I recently heard a radio ad exhorting everyone to make sure that their real estate agent is a “Realtor.” I wondered what that meant—would a realtor have a special license and how did it differ from the terms “agent” and “broker”? Then, a few days later, I came across an article promoting the use of a “Certified Buyer Representative.” As though buying or selling a home isn’t already filled with aggravation, apparently there are at least 8 designations of types of real estate professionals: CBR, C-CREC, CEBA, CRP, CBA, CRS, ABR and GRI. You can explore this alphabet soup yourself at www.CBRsource.com. What might the difference be between a CBR: Certified Buyer’s Representative and a CEBA: Certified Exclusive Buyers’ Agent? Don’t look to me for the answer, I’m still confused.

Isn’t this a classic case of industry self-absorption? Who has the time or inclination to find out what each of these is and when to use one or another? Even doctors have the good sense to name their specialties in a recognizable way (orthopedist, ophthalmologist, cardiologist, etc.). Industries that don’t look at themselves from the customer’s perspective risk looking like they are trying to dupe the customer. The idea of a buyer’s agent might be a very solid one but at the moment I’m too busy to find out because I’m looking for a headache specialist.

Add Comment.

Permalink

Mar 19th, 2007 by Siegel Gale

Indian IT Services Firms and BIG AMBITIONS

Indian IT Services Firms and BIG AMBITIONS
CIO Weblog - Palo Alto, CA, USA
“He said TCS had better people, better product but luckily (for IBM) they did not know how to market themselves,” Siegel & Gale group director, strategy Denis Riney says.

Read the complete article

Add Comment.

Permalink

Mar 14th, 2007 by Siegel Gale

Siegel+Gale Snaps Up London Branding Specialist Karakter

Siegel+Gale snaps up London branding specialist Karakter
Brand Republic - London,UK
“Omnicom-owned Siegel+Gale has acquired London-based branding specialist Karakter, for an undisclosed sum. The deal is intended to bolster Siegel+Gale’s presence in Europe…”

Read the complete article

Add Comment.

Permalink

Mar 13th, 2007 by Siegel Gale

Siegel+Gale Expands European Operations with Acquisition of London-based Karakter

“Siegel+Gale, the strategic branding firm best known for bringing the art and science of simplicity to creating many of the world’s foremost brands, has announced the acquisition of Karakter, an international branding firm headquartered in London.”

download pdf

Add Comment.

Permalink

Mar 13th, 2007 by Siegel Gale

Siegel & Gale Returns to UK

Siegel & Gale returns to UK
Design Week - London,UK
“Siegel & Gale is to return to the UK market with the acquisition of London branding consultancy Karakter, it has just been announced. …”

Read the complete article

Add Comment.

Permalink

Mar 8th, 2007 by Irene Etzkorn

Can’t We Do Better than a Bread-Crumb Trail?

Yesterday, two of my colleagues mentioned that changing their addresses when they moved was a tremendous hassle. Forwarding their mail was the least of it. Changing magazine subscriptions was almost impossible since the magazines posted no contact information in the magazines or on their websites. Ironically, even the phone company did its best to hide its customer service phone numbers (heaven forbid a customer should call them). Companies who did provide contact numbers kept them on hold or tangled in endless decision trees for minutes on end.

As I investigated a bit further, I found that this sad tale is very common and in fact it is estimated by some sources that it takes 30 minutes on average to notify each company. I also discovered that it would be a far better experience if they lived in the United Kingdom. To my surprise and delight, I found that www.iammoving.com is a one-stop, free change of address service in the UK, presented in association with Royal Mail (isn’t that clever)? The site claims to be safe and secure and won’t pass along your personal information without your consent. They seem to have thought of everything: you can notify essential services (water, electricity, phone, etc.) as well as charities, subscriptions, memberships, government agencies and financial services. You can even send electronic moving announcements to friends. So, if you are moving anyway, consider London.

Add Comment.

Permalink

Mar 7th, 2007 by Irene Etzkorn

Congress Chastises Disingenuous Credit Card Companies

The U.S. Congress is holding hearings today to shame the CEOs of major credit card companies into disclosing their fees and interest rates in clearer language and perhaps even changing their policies for imposing them. Certainly, they can’t be surprised by this since most Cardholder Agreements are multi-panel scrolls which unfurl to reveal pages of tiny, light grey type bearing the title, “Important Changes to Your Retail Installment Credit Agreement.” Given the title, “Important,” you might try to read it and you’ll find this:

credit card important changes

(more…)

Add Comment.

Permalink

Mar 4th, 2007 by Siegel Gale

Why Brand Builders Need IT (And Vice Versa)

As every CMO should know, great brands are built not just with advertising and promotions,
but by harnessing the power of customer information—turning data into useful,
action-oriented insights. But, we still see marketing and branding teams who have
access to important customer data, but don’t have the IT tools to make sense of it all.

(more…)

Add Comment.

Permalink

Mar 3rd, 2007 by Siegel Gale

Challenging Convention: Branding a Nonprofit

While nonprofits strive to spend every dollar they can against delivering their mission, carefully allotted funds must also be distributed to the efforts that keep their work visible. Branding has quickly become one of the necessary investments these organizations embrace, realizing that their dollars go a long way once they begin to capture attention for all the right reasons. After all, convincing individuals, partners, and influencers that your institution is worthy of their support over peer organizations is a daunting task. Here’s what we’ve learned from our engagements with nonprofit organizations from universities, to social service organizations, to foundations.

(more…)

Add Comment.

Permalink